We hope you’re all keeping well in these difficult times.
We just wanted to get in touch to address some of the service problems we’ve been having, and let you know what we’re doing to fix them.
First of all, thank you all so much for your support during the lockdown, and the subsequent months. We know that delays are frustrating, so your patience, custom, kind messages and reviews have meant a lot to us during this busy time.
With these delays, we have fallen short of the high standards that we set for HonestBrew and we want to apologise for all of the disappointment caused. The excuses aren’t important. The solution is. That’s why we wanted to let you know that we will soon be moving to a bigger warehouse, with a larger team, to get us back to the level of service that you’re used to.
This next chapter will mean we’ll be able to return to offering next day delivery and allows us to introduce some other exciting improvements to our service in the future. We’re due to be moving on 28th September, so please bear with us as we make this transition. We’re hoping it’ll be a smooth process, but minor delays may continue in the short term.
To make this process a little easier, and show our appreciation for your patience, we’re now holding a warehouse sale, with up to 40% off selected lines. With brews from CRAK, Verdant, Stu Mostow & Hop Hooligans, it’s the perfect opportunity to grab yourself a few beers at a great price. The sale is available while stocks last.
Once again, thanks for all your support and we look forward to getting your beers out to you at our usual pace very soon.
The HonestBrew Team