HonestBrew Terms & Conditions
Gift Vouchers can be purchased for the value of £20, £30 and £50.
Gift Vouchers will be delivered by Royal Mail unless stated otherwise.
Gift Vouchers can only be redeemed at honestbrew.co.uk
Gift Vouchers cannot be refunded or exchanged for cash.
Gift Vouchers will expire 12 months after purchase.
HonestBrew is unable to replace lost vouchers.
Promotions & Coupons
HonestBrew periodically runs deals & promotions – both ourselves & with partners.
Unless stated otherwise, all coupons & vouchers are single use only, and may not be redeemed multiple times by the same person. Additionally, unless stated otherwise, most coupons & vouchers are applicable for new customer or first time orders. HonestBrew reserve the right to cancel orders that do not adhere to our coupon restrictions.
Promotional offers are not applicable to Gift Vouchers, Gift Subscriptions, or Memberships. It is not able to be used in conjunction with other offers.
Free shipping or similar promotional codes apply to most mainland UK postcodes. Not applicable for International Shipping, or for certain remote locations within the UK.
‘First order’ or ‘new customer’ promotions applies only to an individual’s first order with HonestBrew. Minimum purchase amounts may apply – see promotional materials.
Promotions are not able to be combined or used in conjunction with other offers. Not applicable to Beer Credits (Gift Vouchers), or Gift Subscriptions. Only one voucher or gift code can be used per purchase.
Promotional account credit is not refundable.
You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient must also be aged 18 or older.
Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If, for any reason, we aren’t able to fulfil the whole of your order we will swap out any missing items for a similar beer of at least equal value to minimise delays to the order. We reserve the right to swap up to 3 single-line items to get an order dispatched as quickly as possible. If we need to swap more than 3 items, we will pop your order on hold and contact you for further instruction.
If you’ve ordered an item that is on Pre-Order, please be advised that the dispatch date is a target and this may be subject to change. If there are any delays to pre-order products being shipped, we will contact you immediately to give an updated estimate.
Honesty Box Subscriptions
Honesty Boxes are a flexible subscription. You can cancel, skip a delivery or change the delivery frequency at any time from your “My Account” page.
Your payment card will be charged each month before we send out your Honesty Box. We will send you a reminder email each month to let you know a box is on its way (you’ve still got time to skip or cancel). We like being honest.
We list an extensive, ever changing range of craft beer from 100+ breweries, this means the beers in your box may differ from the imagery showcased on our website.
The HonestBrew Memberships give you access to the best beers at the best prices. Deposit just £10 a month and receive exclusive pricing, offers and early access to new releases.
Deposits consist of the monthly recurring £10, £15 or £20 membership payment, and any manual top-ups via the My Account portal.
Members receive an Express Shipping service at the Standard Shipping rate (£4.99) on applicable products. To qualify for Same Day Dispatch, orders must be placed before 1pm on a weekday – refer to Delivery & Returns for more info.
One membership is permitted per unique customer. If you need to change your monthly payments above £20, send an email over to [email protected] to arrange this.
Promotional credit for the HonestBrew Membership is limited to one redemption per unique customer.
Spending Beer Credits:
Beer Credits may be spent on any product sold by HonestBrew except Subscriptions, Gift Subscriptions, and Gift Vouchers.
Promotional Beer Credits are non-refundable.
Credits can not be transferred between accounts.
Stopping your Membership:
You can cancel your HonestBrew Membership at any time through your My Account portal, but stopping your Membership means you are no longer entitled to any of the benefits. In stopping your HonestBrew Membership your Beer Credits remain on your account unless you request to withdraw them by email.
You may request your Beer Credits to be withdrawn and refunded at any point.
Benefits – HonestBrew reserves the right to change or alter the membership benefits at any time.
Beer Credits – this refers to the balance on your HonestBrew Membership account
Your Contribution – this refers to the actual amounts charged to your credit or debit card as deposit into your HonestBrew Membership account in the form of Beer Credits
Please note HonestBrew reserves the right to cancel an order placed if a customer redeems a cancellation offer, and subsequently ends their membership within 48 hours.
The HonestBrew Membership Price Promise:
Your membership gives you the sharpest possible price on craft beers. If another retailer* has the same order as yours for cheaper, then we’ll credit your account for the difference – simple!
Send a screenshot to [email protected] of the same beers in your basket at another retailer, and once we’ve had a quick look we’ll credit the difference to your account. It must be the exact same beers, and they must be in stock at the time of the screenshot. Refund credit is not redeemable for cash.
*The retailer must be an online-only store.
The Great Taste Membership Guarantee:
You should be able to experiment with your beer choices! So if you end up with a beer you don’t enjoy, then tell us why & we’ll credit your account for the beer.
Send a photo of the beer with a reason why you didn’t enjoy it to [email protected] and we’ll credit your account for the beer. Refund credit is not redeemable for cash. You may only receive a maximum of £10 credit per beer.
Bank Members (Prior to 2/7/2019):
You may request to withdraw your Beer Credits at any time, less the 10% Interest you accrued during the membership previously known as the Bank Membership.
HonestBrew Loyalty Programme
The HonestBrew loyalty programme, is a point based loyalty scheme. You earn points by: buying your favourite beer, or reviewing beers you’ve tried. Your points are accumulated into a grand total, the value of which puts you into one of three levels. Each level unlocks exclusive rewards which can be redeemed when you next make a purchase.
Level One: 1 – 1,500
Level Two: 1,501 – 7,999
Each level has a number of rewards associated with it. Only once you achieve the number of points associated with each level will you be able to access the rewards that level offers.
Level One: Craft Beer Starter Pack (Glass and Bar blade)
Level Two: Three Free Beers, 24H early access to our annual sale*
VIP: 5% off your favourite brewery*, 20% off, VIP access to new releases*
Items marked with an asterisk are available on a rolling basis, meaning you can use them more than once! All other rewards are single use.
All customers are automatically enrolled in the HonestBrew Loyalty Programme when they make a purchase. We will send you updates on your ranking, as well as updates to your rewards via email. Points are earned on every purchase and review you make. Points have no shelf life and remain active for the entire time your HonestBrew account is active.
By using the HonestBrew Loyalty Programme you’re agreeing to not abuse the rewards available to you.
You can view your points at anytime through the ‘Loyalty‘ function on the HonestBrew website.
HOW TO REDEEM POINTS: To redeem your reward visit the ‘Loyalty‘ page and follow the instructions that appear once you click ‘view’. After a purchase has been made, points will be added to your account within 24H.
REWARDS: Please visit the ‘Loyalty‘ page for a current list of rewards. All reward items details are at the sole discretion of HonestBrew. You cannot transfer, substitute or redeem rewards for cash. HonestBrew reserves the right to substitute a reward of comparable or greater value, at its sole discretion.
HonestBrew strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither HonestBrew, nor any employee or representative of HonestBrew will be liable for damages arising from the use of this website or the products sold here.
Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.
HonestBrew HQGC Leroy House, 436 Essex Road, London N1 3QP