Privacy

Overview

We’re 100% committed to protecting the privacy and security of all our customers. If you have any questions about how we do this, flick us a message at frank@honestbrew.co.uk

How We Use Your Information

We use your information in a number of different ways as explained below. This illustrates what we do, and why we do it.

Your name and contact details
To deliver your order We need this to get your beers to you
To send you service messages We need this to get your beers to you
To send you information via email, SMS or post Making you aware of what’s going on in the world of beer
To show HonestBrew ads as you browse the web So you can see our latest releases  
Your D.O.B
To ensure you’re over 18 and legally allowed to drink beer To prevent the selling of restricted products to minors
Your Payment Details
To take payment and issue refunds We need this information in order to process your transaction
Your Contact History With Us
To provide Customer Service Support We need to do this to give you the best possible shopping experience
Purchase history and saved items
So you can buy things We need to track the items you’re adding to your basket so we can sell them to you
To provide Customer Service Support We need to do this to give you the best possible shopping experience
To establish what you like We need to do this to give you the best possible shopping experience
Information about the device you use to shop at HonestBrew
To help us show you relevant content To give you the best possible shopping experience
Your responses to surveys, competitions and similar
To run surveys, competition and similar If we don’t collect this information, how would we be able to contact you to tell you you’ve won?!

 

Sharing Your Information

We make a point of never sharing your personal data with any third parties.

However we do share you data as an essential part of being able to provide services to you.

  • Service Providers such as website hosts who help us run our business.
  • Companies that help fulfil your orders such as: payment providers, warehouses, delivery companies.

Marketing Messages

If you’ve given us your consent we’ll send you marketing messages by email, sms and post.

How to stop these? You can stop these messages at any time by –

  • Visiting your account settings page
  • By clicking ‘unsubscribe’ in any email
  • By contacting one of our Customer Champs at frank@honestbrew.co.uk

You will be unsubscribed with 2 working days. You will not be able to stop service messages as this is how we communicate important information about your order.

Online Advert for HonestBrew

We target ads to you when you’re on other websites. We able to do this by utilising a number of different techniques including pixels, cookies, and beacons.

Keeping Your Information

We’ll hold onto your details for as long as it’s necessary for us to use them to provide the services you need. If you’ve placed an order with us then we have a duty to hold onto your details for 7 years.

Your Rights

  • The right to know how your information is being used
  • The right to access all the personal information we hold about you
  • The right to request that this information is updated
  • The right to request we delete your data (in certain circumstances)
  • The right to stop marketing messages
  • The right to request we transfer certain bits of your information to another provider
  • The right to complain to the ICO

Cookies

We use cookies on our website, for more information on this look here

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a website more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customize our site for you
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Website Security

To ensure that your shopping experience is safe, simple and secure Honest Brew uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.