Delivery & Returns
Covid-19 Update 31/3: We’re all keeping our eyes closely on the news for the latest advice related to Covid-19, and we know that the situation is ever-evolving. We are still taking and fulfilling orders, but you are likely to experience a delay due to high order volume in our warehouse.
Due to the high volumes, our customer services team are also experiencing a much higher than normal level of requests. Please only contact them regarding delivery if your order is delayed by over ten days. Apologies for any inconvenience and if anything changes, we’ll keep you posted. Wishing you folks all the best, take care!
Current Status 🚨
|Order Dispatch||High demand & delays||Please allow up to 7 days for dispatch of your order|
|Delivery||Slight delays||1-2 days for UK orders and slight delays for EU orders|
|Slight delays||Please allow 24-48hrs for a response as we deal with demand|
|Live Chat||High demand||Available between 10am – 3pm|
|Phone||High demand||Please refrain from calling for delivery updates unless your order is older than 10 days|
Shipping Rates 🇬🇧
|Subscription (Honesty Box)||Included||N/A||N/A|
|Pick and Mix||Spend over £50||£4.99||£6.49 | £1.49 for orders over £50|
Free for Members
|Mixed Cases||Spend over £50||£4.99||£6.49 | £1.49 for orders over £50|
Free for Members
Express Shipping: Disabled temporarily due to increased volume
Remote locations (the Channel Islands, Scottish Highlands & Northern Ireland) may have additional shipping costs and longer delivery times. This will automatically be calculated in your cart based on your location and postcode.
To see if your address will be subject to additional transit days check here.
International Delivery 🌎
We ship to most destinations in Europe via our international courier, ParcelForce. Just make your selection, fill out your details and the price will be displayed at checkout.
Gift vouchers cannot be sent to international addresses.
We are unable to deliver to PO Boxes, virtual addresses or parcel forwarding services.
It is the duty of the customer to check alcohol deliveries are permissible in your country, and to pay any local customs charges or taxes if applicable. If you decide to reject the order due to a customs charge being applied, we reserve the right to deduct any shipping costs before processing a refund. Cost of the goods will be refunded when they are received back into our warehouse.
Beers shipped and received abroad are unable to be returned or replaced. In the rare situation that there might be an issue with the delivery or the beers, the cost will be refunded back via the original payment method. Please contact our friendly beer assistant Frank if you’ve any issues, and we’ll make sure they are sorted speedily for you.
Please see below for information regarding international delivery for subscriptions and gift subscriptions.
Bottleshop and Mixed Case orders
All deliveries are made Monday-Saturday on a tracked Yodel or Parcelforce service. If you’d prefer one or the other, please let us know prior to ordering at [email protected]. If you won’t be in, you can specify a neighbour or a safe place for this to be left. We aren’t able to guarantee that this will be left in a safe place – it’s at the discretion of the driver.
Delivery notes and special instructions must be left in the Order Notes field at checkout.
Subscription boxes 📦
Your Honesty Box will be delivered, free of charge, on a tracked service with either Yodel or Parcelforce. If you’d prefer one or the other, please get in touch with us at [email protected].
If you would like to leave the parcel with a neighbour or in a safe place, simply specify in the order notes when checking out.
Our subscriptions and gift subscriptions are only available for UK residents.
How do I track my order? 🧭
When the order is despatched from our warehouse you will receive an email with a tracking number and courier. You can use this to track the delivery here.
What happens if one of my beers is missing or broken?
We know that the beers not arriving all present and correct is frustrating, and we hate to see great beer wasted, but one of the risks with couriering glass bottles is that they can break from time to time. Every attempt is made to ensure all our boxes have their full quota of beers but on the rare occasion that one of your beers is missing or broken, contact our team at [email protected] or call 020 3750 2366 and we can sort this out for you.
What happens if I’m not home when delivery is attempted?
Life is busy, we understand that you can’t always be home. Yodel will try to leave the parcel with a neighbour if anybody is home nearby. Failing that, they will attempt delivery three times in total (usually on consecutive days) before returning the parcel to the local depot for 7 days for you to collect. If no collection is made, the parcel will be returned to us.
If you’ve received a failed delivery attempt you can contact the courier directly to rearrange delivery on a more suitable day, or contact us and we’d be more than happy to help you out.
If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at [email protected] within 14 days of receiving your order.
We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.
What’s in the box?
There is a packing slip (no price information included), any gift message you ask for, any promotional offers from us or affiliated companies and the beer itself.
What does the packaging look like?
We have different sized boxes depending on order size but all of our cardboard boxes have HonestBrew branding on the side.
We want to hear from you if you are having any problems with your checkout, delivery or something has gone wrong. Our customer service is open Monday – Friday 9am – 5pm.
📞 Phone us direct: 020 3750 2366
Or get in touch with Frank, our customer support service.
📧 Email: [email protected]