Delivery

Shipping Rates – UK

Product Type Standard Express
Honesty Box Included -
Pick and Mix £4.99 £6.49
Mixed Cases £4.99 £6.49
Howlers £3.49 -

Orders made before 1pm on Weekdays are dispatched same day, after 1pm orders are dispatched the following working day (Mon – Fri, excl bank holidays). Our Couriers deliver between 9am – 9pm Monday – Saturday (excl bank holidays).

Express Delivery: Estimated next working day from the date of dispatch.

Standard Delivery: Estimated 3 working days or sooner from the date of dispatch.

Free UK shipping on Pick & Mix orders with basket value of over £50

Remote locations (the Channel Islands, Scottish Highlands & Northern Ireland) may have additional shipping costs and longer delivery times. This will automatically be calculated in your cart based on your location and postcode.

To see if your address will be subject to additional transit days check here.

International delivery

We ship to most destinations in Europe via our international courier, ParcelForce. Just make your selection, fill out your details and the price will be displayed at checkout.

We are unable to deliver to PO Boxes or virtual addresses.

It is the duty of the customer to check alcohol deliveries are permissible in your country, and to pay any local customs charges or taxes if applicable. If you decide to reject the order due to a customs charge being applied, we reserve the right to deduct any shipping costs before processing a refund. Cost of the goods will be refunded when they are received back into our warehouse.

Beers shipped and received abroad are unable to be returned or replaced. In the rare situation that there might be an issue with the delivery or the beers, the cost will be refunded back via the original payment method. Please contact our friendly beer assistant Frank if you’ve any issues, and we’ll make sure they are sorted speedily for you.

Bottleshop and Mixed Case orders

All deliveries are made Monday-Saturday on a tracked Yodel or Royal Mail service. If you’d prefer one or the other, please let us know prior to ordering at [email protected]. If you won’t be in, you can specify a neighbour or a safe place for this to be left. We aren’t able to guarantee that this will be left in a safe place – it’s at the discretion of the driver.

Delivery notes and special instructions must be left in the Order Notes field at checkout.

 

Subscription boxes

Your Honesty Box will be delivered, free of charge, on a tracked service with either Yodel or Royal Mail. If you’d prefer one or the other, please get in touch with us at [email protected].

If you would like to leave the parcel with a neighbour or in a safe place, simply specify in the order notes when checking out.

Our subscriptions and gift subscriptions are only available for UK residents.

 

How do I track my order?

When the order is despatched from our warehouse you will receive an email with a tracking number and courier. You can use this to track the delivery here.

Our Howlers are sent out on a Royal Mail untracked service, which has a delivery estimate of 3 working days.

 

What happens if one of my beers is missing or broken?

We know that the beers not arriving all present and correct is frustrating, and we hate to see great beer wasted, but one of the risks with couriering glass bottles is that they can break from time to time. Every attempt is made to ensure all our boxes have their full quota of beers but on the rare occasion that one of your beers is missing or broken, contact our team at [email protected] or call 020 3750 2366 and we can sort this out for you.

 

What happens if I’m not home when delivery is attempted?

Life is busy, we understand that you can’t always be home. Yodel will try to leave the parcel with a neighbour if anybody is home nearby. Failing that, they will attempt delivery three times in total (usually on consecutive days) before returning the parcel to the local depot for 7 days for you to collect. If no collection is made, the parcel will be returned to us.

Royal Mail will deliver the parcel to the nearest Royal Mail collection point, usually the local Post Office.

If you’ve received a failed delivery attempt you can contact the courier directly to rearrange delivery on a more suitable day, or contact us and we’d be more than happy to help you out.

 

Returns

If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at [email protected] within 14 days of receiving your order.

We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.

The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.

 

International delivery

We ship to most destinations in Europe via our international courier, ParcelForce. Just make your selection, fill out your details and the price will be displayed at checkout.

We are unable to deliver to PO Boxes or virtual addresses.

It is the duty of the customer to check alcohol deliveries are permissible in your country, and to pay any local customs charges or taxes if applicable. If you decide to reject the order due to a customs charge being applied, we reserve the right to deduct any shipping costs before processing a refund. Cost of the goods will be refunded when they are received back into our warehouse.

Beers shipped and received abroad are unable to be returned or replaced. In the rare situation that there might be an issue with the delivery or the beers, the cost will be refunded back via the original payment method. Please contact our friendly beer assistant Frank if you’ve any issues, and we’ll make sure they are sorted speedily for you.

 

What’s in the box?

There is a packing slip (no price information included), any gift message you ask for, any promotional offers from us or affiliated companies and the beer itself.

 

What does the packaging look like?

We have different sized boxes depending on order size but all of our cardboard boxes have HonestBrew branding on the side.

 

Contact us

We want to hear from you if you are having any problems with your checkout, delivery or something has gone wrong. Our customer service is open Monday – Friday 9am – 9pm.

Phone us direct: 020 3750 2366

Or get in touch with Frank, our customer support service.

Email: [email protected]