Delivery & Returns

Current Service Status 🚨

Area Status Note
Order Dispatch Good  
UK Delivery Good  
Email Good Please allow up to 24 hours for a reply to your email.
Live Chat Good Our live chat is available 10am-5pm Mon-Fri.
Phone Good Our phone line is available 10am-5pm Mon-Fri.

Delivery Costs

Product Free Shipping Standard
(24-72hr delivery)
Express
(24hr delivery)
Beer Subscription Included N/A N/A
Pick Your Own Over £50 for non-members
Over £40 for members
£4.99 £6.49 | £1.49 for orders over £50
Free for Members
Mixed Cases Non-members: Spend over £50
Members: Spend over £40
£4.99 £6.49 | £1.49 for orders over £50
Free for Members

Remote locations (the Channel Islands, Scottish Highlands & Northern Ireland) may have additional shipping costs and longer delivery times. This will automatically be calculated in your cart based on your location and postcode.

To see if your address will be subject to additional transit days check here.


International Delivery 🌎

We do not currently deliver outside of the UK or Channel Islands.


Delivery FAQs❓

How do I track my order? 🧭

When your order is despatched from the warehouse you will receive an email with a tracking number and courier. You can track the delivery here.

What happens if one of my beers is missing or broken? 

We know that beers not arriving all present and correct is frustrating, and we hate to see great beer wasted, but one of the risks with couriering glass bottles is that they can break from time to time. Every attempt is made to ensure all our boxes have their full quota of beers but on the rare occasion that one of your beers is missing or broken, contact our team at [email protected] or call 020 3750 2366 and we will sort this out for you.

What happens if I’m not home when delivery is attempted?

Life is busy, we understand that you can’t always be home. Yodel will try to leave the parcel with a neighbour if anybody is home nearby. Failing that, they will attempt delivery three times in total (usually on consecutive days) before returning the parcel to the local depot for 7 days for you to collect. If no collection is made, the parcel will be returned to us.
If you’ve received a failed delivery attempt you can contact the courier directly to rearrange delivery on a more suitable day, or contact us and we’d be more than happy to help you out.

What’s in the box?

There is a packing slip (no price information included), any gift message you ask for, any promotional offers from us or affiliated companies and the beer itself.

What does the packaging look like?

We have different sized boxes depending on order size but all of our cardboard boxes have HonestBrew branding on the side.

Bottleshop and Mixed Case orders

All deliveries are made Monday-Saturday on a tracked Yodel or DPD service. If you’d prefer one or the other, please let us know prior to ordering via our contact form. If you won’t be in, you can specify a neighbour or a safe place for this to be left. We aren’t able to guarantee that this will be left in a safe place – it’s at the discretion of the driver.

Delivery notes and special instructions must be left in the Order Notes field at checkout.

Beer subscription boxes 📦

Your Subscription Box will be delivered, free of charge, on a tracked service with either Yodel or DPD. If you’d prefer one or the other, please get in touch with us via our contact form

If you would like to leave the parcel with a neighbour or in a safe place, simply specify in the order notes when checking out.

Returns

If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us via our contact form within 14 days of receiving your order.

We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.

The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.


Contact Us

We want to hear from you if you are having any problems with your checkout, delivery or something has gone wrong. Our customer service is open Monday – Friday 9am – 5pm.

📞 Phone us direct: 0203 750 2366

Get in touch via our contact form.