Statement to Customers

Dear HonestBrew customer. 

Since the beginning, HonestBrew has been on a mission to get the world to drink better beer. We have brought you styles from all over the world, including some that many of you have never even heard of. Including some that many of you WISH you’d never heard of.

It has been our job. It has been our passion. It has been our lives.

Like so many others, we worked hard to overcome the challenges of the last couple of years. We didn’t always get things right, but we tried to approach every problem with honesty and best intentions. However, the current trading environment has proved to be one challenge too far, and on the 14th of June, we made the difficult decision to stop taking new orders. 

We are very keen to ensure that all of our customers are looked after, particularly those of you with unused cash deposits. We have been working closely with a fellow craft beer pioneer to work out how best to do this, and you will be contacted in the coming days with more details.

It just remains for us to say a big thank you to everyone who has supported us over the last nine years, whether as a customer, supplier or investor – sometimes all three. We hope that we have been able to inspire you to try things that you’d never have imagined you would like, and if we could choose our own legacy, it would be for you to continue that journey of discovery.

Wishing you all the best, Frank and the HonestBrew Team

Please note, we are no longer able to respond to queries using previous customer service channels. Instead, the Joint Administrators request that all enquiries be sent to [email protected].

Notice from Administrators

Allister Manson and Steven Parker of Opus Restructuring LLP were appointed Joint Administrators (the ‘Administrators’) of Honest Brew Ltd (the ‘Company’ or ‘HonestBrew’) on 17 June 2022.

The Company ceased trading on 14 June 2022 and will not be accepting any further orders. 

The Administrators act as agents of the Company and without personal liability.

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FAQs

Q: How do I get the most out of my beer shop with HonestBrew?

If you’re looking to squeeze every last hoppy drop out of your beer shop, then the HonestBrew Membership is for you. You’ll save up 15% on all brews, get FREE craft beer deliveries from just £40, and can win your beer shop for FREE each month in our prize draw. That’s all without paying a monthly fee, or any kind of contract. Oh, and don’t forget to keep an eye on your inbox for exclusive offers, too!

Q: How long will it take to get my craft beer delivery?

The hardest part of buying beer online is waiting for it to arrive! Fortunately, if there’s one thing we like more than a good brew, it’s a speedy craft beer delivery. Our standard beer delivery service takes 24-72hrs, but we also offer express 24hr beer delivery for orders placed Monday-Friday before 2pm as standard for HonestBrew Members. If you’re looking for information about a beer delivery you’ve already placed, please check your order history in your account.

Q: What local breweries do you recommend trying out?

To be honest with you, all of them! At HonestBrew, we’re passionate about supporting the whole craft beer scene, from that great little local brewery round the corner, to showcasing the best breweries in the UK and bringing you exciting international exclusives. Variety and discovery are part of what sets craft beer apart from the regular stuff, and so we’re dedicated to making sure our beer shop is packed full of enticing options for you to explore. Check out our New In selection for the latest arrivals!

Q: Is it really free to become an HonestBrew Member?

It certainly is. To be an HonestBrew Member, all you need to do is top-up your beer fund with £10 of credits a month. However, unlike a fee, these beer credits are all yours to spend and don’t expire, so you can use them whenever you like. You’re free to save them up for one big bumper beer delivery, or spend them on discovering the best breweries in the UK and beyond immediately. If you change your mind at any point, you can cancel anytime and any unspent credits will be refunded.

Q: Help! I need to find a beer gift, fast!

Don’t panic, we’ve got you covered if you’re looking for a tasty craft beer gift. From Pale Ale gift sets to other beer bundles, there’s plenty to choose from. Left it to the last minute? No problem, we offer next day beer delivery and instant beer gifts like our gift vouchers that can be sent in just a couple of ticks. Or, if you’re looking for the gift that keeps on giving, check out our gift subscriptions for a monthly beer hamper, delivered to your lucky someone’s door.